Shipping Policy

1. Order Processing:

Thank you for choosing Elpisverse (Elpis). Once you place an order, please allow us 1-14 business days to process it. During peak seasons or special promotions, processing times may be slightly extended, but we’ll keep you informed every step of the way.

2. Shipping Methods:

We offer several shipping options to accommodate your needs. The available methods and estimated delivery times will be presented to you during the checkout process. Please note that delivery times may vary based on your location and the shipping method chosen.

3. Domestic and International Shipping:

Elpisverse proudly provides both domestic and international shipping services. For our international customers, please be aware that additional customs and import duties may apply, and these fees are the responsibility of the recipient.

4. Tracking Information:

Once your order has been shipped, we will provide you with a tracking number and a link to track your package in real-time. This way, you can stay informed about the location and estimated delivery date of your order.

5. Shipping Costs:

Shipping costs are calculated based on the weight of your order, the shipping method chosen, and your delivery address. During the checkout process, you will see a breakdown of these costs before completing your purchase.

6. Delivery Timeline:

Minimum Timeline: Your order will typically be delivered within 2 business days from the date of shipment.

Maximum Timeline: In rare circumstances or due to unforeseen events, delivery may take up to 14 business days. We strive to deliver your order promptly and will keep you informed of any delays.

7. Delays and Exceptions:

While we strive to meet the estimated delivery times, please be aware that unforeseen circumstances, such as customs delays or carrier issues, may cause occasional delays. Elpisverse is committed to addressing such situations promptly and keeping you informed.

8. Address Accuracy:

It is essential to provide accurate shipping information to ensure the smooth delivery of your order. Please double-check your shipping address during the checkout process. Elpisverse is not responsible for orders shipped to incorrect addresses provided by the customer.

9. Delivery Issues:

In the rare event that your order is lost or damaged during transit, please contact us at contact@store.elpisverse.com, and we will work diligently to resolve the issue.

10. Shipping Policy Updates:

Elpisverse reserves the right to update its Shipping Policy. Any changes will be reflected on this page. We recommend reviewing this policy periodically for the latest information.

If you have any questions or concerns about our Shipping Policy, please reach out to us at contact@store.elpisverse.com. Your satisfaction is our priority, and we appreciate your trust in Elpisverse.